TREATMENT TERMS AND CONDITIONS
We are open by appointment only.
To schedule an appointment, please book online or via messenger.
We do not accept any walk-ins for lash appointments due to the nature of the business.
Patch Test Requirements
Applying a few lashes Vs testing on the skin
Cyanoacrylate is the main ingredient in lash adhesive and also the reason for most reactions. It is an irritant for your skin, eyeballs and respiratory functions. If you are using an EU regulated adhesive, it will state this fact, alongside a big diamond with an exclamation mark inside it, on the bottle or packaging. For this reason, lash adhesives should not touch the skin, ever. Testing on the skin is the old school method for patch testing and is not a clear indicator for showing if a reaction will occur or not. That being said, applying a few lashes also DOES NOT give a clear indication of whether or not a reaction will occur. This is because of 2 reasons.
1. A patch test does not give full exposure in the same way a full set will. 2. Lash adhesive allergies are cumulative (they build up over time).
It’s more likely for allergies, sensitivities and reactions to occur in clients that have been having lashes for 6 months or more than in ﬁrst timers!
Testing for allergies
As stated above, either method of patch testing will not give enough exposure to the eyes, lashes and respiratory functions in the same way that doing a full set would. This means that a small patch test will not accurately test for allergies and a reaction could still occur even if the patch test results are ﬁne.
Most of the time, reactions happen in clients that have been having lashes applied for a longer period of time. This is because the sensitivity will build up each time the client is exposed to lash adhesive. It is unlikely (although it is possible) that a client will already have an allergy to Cyanoacrylate if they have not been exposed to it before. NOTE: Nail Glue and Super Glue are Cyanoacrylate based.
A true patch test
Do you want to know what a true patch test really entails? A true patch test is testing every product that you plan to use on that specific client. Lashes, adhesive, eye pads, cleanser, primer, tape etc. Do you know the problem with a “true patch test”? It still wouldn’t give full exposure and even IF a reaction did occur, you’d then have to figure out which product it was that is causing the problem!
If someone is allergic to Cyanoacrylate, unfortunately, they won’t be able to have lash extensions done. That said, most reactions / sensitisations are due to the vapours / odours coming off the Cyanoacrylate adhesive. The moisture in the eye naturally attracts the vapours and can cause sensitisation. This is why it is very important to have air movement at the point of application, moving the vapours away from the client. Otherwise, vapours will fall back onto the face if not moved away. They will fall particularly to the eye area due to the moisture.
Also – less is more. Use the smallest amount of adhesive to create a bond. Any excess adhesive can cause sensitisation if it is not cured. As soon as the client opens their eyes if there is too much adhesive on the lash the vapours will be attracted to the moisture in the eyes and they can become sensitive. Always keep good air movement / ventilation around the client and lash technician. Always ensure the client sits up before opening their eyes. Always ensure the least amount of adhesive is used. Excess adhesive can cause sensation.
a patch test can be performed at your discretion or a disclaimer can be signed to say you want to give it a miss knowing the risks.
You must be at least 18 years old to have a treatment performed at our salon. If you are younger, written and signed permission from your parents or carers is required.
Booking fee and payment methods
new clients a non refundable deposit of 50% of your treatment will be required within 24 hours of booking your appointment failure to do so will result in you loosing your appointment this will then come off your end bill. Appointments can be booked online (on our website/using our App) or at the salon.
regular clients a non refundable booking fee of £20.00 is now required to secure your infills this can be carried over to each of your appointments leaving you in credit or can come off your bill each time and paid each time you book a new appointment. this has been put in place to reduce to the last minute cancellations or no shows please note if you do not turn up to your appointment or cancel within 24 hours you will loose your booking fee.
Confirmation email is sent directly to your email. Please make sure that your email address is entered correctly, if not – please contact us directly immediately. Booking reminder is sent 1 day before your scheduled appointment. If you do not receive these emails please contact us ASAP. please do not always rely on texts as technology does sometimes fail it is your responsibility to be aware when your appointment is.
Cancellation and rescheduling policy
Please give us at least a 48 hours notice should you wish to cancel or reschedule an appointment as a courtesy to both our technicians and other clients who are on the cancellation list. Giving notice will help us to reschedule your treatment more efficiently. Failure to do so will result in forfeiture of your booking fee.
if you are ill please reschedule your appointment to a later date not only to avoid contamination but the glue does not adhere to the lashes normally and will fall out pre cycle.
The easiest way to reschedule or cancel your appointment is to use our App (you will need to register).
For all appointments made online – you have the right to cancel or reschedule your booking 48 hours prior to the appointment. anything alterations or cancellations after 48 hours could result in being charged 50% of the treatment, no shows or last minute cancellations will be charged 100% treatment price
Arrivals and late arrivals
Please arrive 5 – 10 minutes prior to your scheduled appointment. Being late more than 15 minutes might result in appointment cancellation and loss of booking fee or will carry an extra charge.
In the situation for you being late, your appointment time will remain the same. We will not be able to extend it. The technician will be able to spend with you only the remaining time of your appointment. In this case, most likely that you will not get a full coverage.
Attending the appointment
Please remove all make-up around your eye area prior to the appointment and do not apply any creams/oils around your eyes on the appointment day.
Touch ups should be done every 3 weeks. When booking infills please ensure that you have at least 40-50% remaining eyelashes anything less will be charged a full set . If it has been longer than 4 weeks since your last appointment, please book a full set.
We DO NOT infill the works of other lash technicians as we have to comply with our quality standards. If you have your eyelashes done at any other salon, please book removal appointment first. Removal can be done at the same day, prior to your full set appointment.
During the procedure
Please remain silent during the eyelash application to ensure smooth work of a Lash technician. Please do not open your eyes until your Lash technician advises you to do so. If you open your eyes during the procedure, the fumes of adhesive might affect your eyeballs and the eyes will become red for 2-3 days. Please follow the technicians advice.
children are not aloud in the salon due to the nature of the business and insurance purposes.
After the procedure
Please thoroughly follow aftercare advice after every procedure (see our aftercare leaflet). failure to do so will result in excessive loss of extensions.
We can guarantee the quality of products and services we perform. However, you must follow the aftercare advice to comply with our Guarantee Policy. If you notice that eyelashes do not stay, please get in touch with us within 3 days after the procedure. We can check and fix them if you comply with our Guarantee. This procedure has many variables due to lifestyle, moisture ,weather, extreme temperatures, natural eyelash shedding and other factors. due to the nature we do not offer exchanges, refunds or partial refunds.